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Returns/Exchange Policy

CHANGED YOUR MIND?

That’s ok, we understand sometimes choosing the right size and style online can be tricky!
To be eligible for a return/exchange please ensure you have contacted Whistlewood Boutique to arrange your return within 14 days from the date on your original sales invoice.
If you choose the wrong size or are not entirely happy, we will exchange your item for the correct size (subject to size availability).
If a quick exchange cannot be made due to stock availability a store credit will be issued. Store credits will be valid for 6 months from the date we receive your return.

Please note:
- Refunds are reserved for manufacturing faults only.
- We do not accept returns, or exchanges on sale / clearance items (unless there    is a manufacturing fault).
- All postage for returns and exchanges (excluding refunds) is at the buyer’s       expense.

Here’s what you do:
- Email whistlewood.boutique@gmail.com to let us know we can expect mail.
- Please post your return (as quickly as possible) using a reputable postage       service and keep your tracking number handy. All items are your responsibility   until they reach our office.
- Please include your proof of purchase and ensure all the original tags and labels are attached to your item.
- All items must be unworn and in clean sale-able condition or your return may not be accepted.
- Please wait patiently, we will contact you once your return has been received and confirmed it meets the conditions above.
RETURNS: PO BOX 187, POOWONG, VIC 3988, AUSTRALIA



RECEIVED SOMETHING FAULTY?

A replacement item will be offered to try and fill your original order, if stock or size availability prohibits this from happening then a full refund of the purchase price including postage will be issued.
Please note, Whistlewood Boutique only offers refunds on manufacturing faulty items.
It is the customers responsibility to check over their purchase and notify Whistlewood Boutique of any garment faults within 14 days of their purchase date.
If a fault is found after this period your refund claim may not be accepted.
Please ensure you check your garment care label and wash all Whistlewood Boutique garments according to the label. We cannot accept returns on mistreated items.
We do not accept refunds, returns or exchanges for items purchased during a sale, in the clearance section or on gift vouchers.
Here’s what you do:
- Email whistlewood.boutique@gmail.com immediately if you find a fault or have concerns with your order.
- Please post your return (as quickly as possible) using a reputable postage service and keep your tracking number handy. All items are your responsibility until they reach our head office.
- Please include your proof of purchase with your return.
- Please wait patiently, we will contact you once your return has been received and confirmed it meets the refund conditions above.
RETURNS: PO BOX 187, POOWONG, VIC 3988, AUSTRALIA

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